Refund policy
At Omera Jewels, we take great pride in the quality and craftsmanship of our jewellery. Each piece is carefully inspected before dispatch to ensure you receive a flawless product. However, in the unlikely event that you receive a wrong or defective item, we are happy to offer a return or exchange as per the following policy:
Eligibility for Return or Exchange
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Returns or exchanges are accepted only in cases where the product delivered is incorrect or defective.
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To be eligible, you must provide a complete unboxing video clearly showing the package opening and the issue with the product.
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The request must be raised within 24 hours of delivery.
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The product must be unused, in its original packaging, and accompanied by all original tags, certificates, and accessories.
Non-Returnable Items
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Products that are used, damaged after delivery, or altered are not eligible for return or exchange.
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Returns are not accepted for reasons related to personal preference, size, or design once the correct product has been delivered as per order.
Process for Return or Exchange
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Email us at care.omera@gmail.com with:
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Your order ID
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Unboxing video
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Description and photos of the issue
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Our support team will review your request and respond within 2–3 business days.
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Once approved, our team will guide you through the return or exchange process.
Refunds
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Refunds, if applicable, will be processed only after inspection and approval of the returned item.
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Refunds will be credited to the original payment method within 7–10 business days after confirmation.
Important Notes
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Products returned without prior approval or without an unboxing video will not be accepted.
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Omera Jewels reserves the right to decline any return or exchange request that does not meet the above conditions.
For any queries or assistance, please contact our customer care at:
📧 care.omera@gmail.com